RedTailSecurePay.ca - the website - does NOT process any customer financial transactions for its own site operations. It develops customized technology to assist online sellers in processing online orders, bookings and payment transactions. That is, RedTailSecurePay.ca facilitates transactions between the buyer and the seller and makes no decisions of any kind relating to refunds.
Each of our sellers have their own refund or return policy specific to their own business and operations. You are responsible for reviewing, understanding and accepting the refund policy of the particular business. Any inquiries or disputes pertaining to refunds, returns or exchanges must be made directly to the seller.